Kroger customer service...Isnt.
If I could give a below one star rating for Kroger customer service I most definitely would do so. Yesterday I made an online grocery order and mistakenly had my order come out of my debit card rather than my EBT card. This causes a huge problem for me as I had just enough money in my account to pay for my delivery and my monthly obligations. The only thing left to be debited from my account will be my lot rent. If my lot rent is rejected I will either received an eviction notice or a $50 fee. I am 70 years old and homelessness would not be good for me at this stage of my life.I contacted customer service for Kroger as soon as I discovered the issue and requested of the agent to reverse the transaction on my debit card and debit by EBT card. That agent's response was "I can't." If they can refund an item why can't they refund a complete order? I was in customer service for 17 years and the words "I can't" were not permitted for us to say. In fact our response would be "I can help you with that." I feel very disappointed Kroger's customer service agent did not even attempt to go above and beyond or find a resolution for my issue. If you are customer service oriented don't look to Kroger customer service to get any.