Worst Customer Support Experience for a Very Expensive Program
This has been, without question, the worst customer support experience I have ever had with any educational or professional service. The difference between the pre-sales experience and the post-enrollment experience is night and day. Before you pay, you’re contacted promptly, your questions are answered, and you’re made to feel like you’ll be well supported. The moment you’re enrolled, that support seems to disappear. There is effectively no customer support. There is no phone number to call, no reliable way to speak to a real person, and no sense of ownership or accountability. Every issue is funneled through a chatbot that sends generic, automated replies, often after 1–2 days, regardless of the urgency of the issue. If you actually need a human being to help, you’re simply left waiting. For a program that charges such a premium price, this level of post-enrollment support is beyond disappointing—it is unacceptable. When you’re investing thousands of dollars, you expect access to a responsive operations team. Instead, I experienced silence, delays, automated responses, and an almost complete absence of meaningful customer care. The curriculum may or may not meet your expectations, but if post-enrollment support matters to you, I would urge you to think very carefully before signing up. I wish I had known what the customer experience would actually be like after payment. It would have significantly influenced my decision.