I'm very jaded by admin and care teams, but the program, materials and prescriptions are good.
I've had a great experience with the medication, the courses and the community stuff. Those are all great. What I didn't like was the admin nightmare. I am perhaps a little sensitive, but it was bad. The last straw for me was that I wanted to get a provider appointment scheduled. I received the link, and there were no options. They told me to check again in a couple days. I checked every day for over two weeks. There were no appointment times available. This is a clear indication they don't have provider coverage as they need. I messaged their support again after, and got the same advice. I advised that I would not deal with that and they should cancel my membership because I was unwilling to continue treatment without a provider appointment. The care team then decided after that to send me a new prescription which I advised I didn't want. It was shipped and they required me to maintain my membership until August 31. I told them this was unacceptable and even told me that I authorized them to send the medication when I in fact had done the opposite. I also requested a stop to all messages from the company because I was sick of getting them everyday when I've already requested the cancellation, which they seemingly overrode to send me another prescription. They told me customer service couldn't affect the issues and it was relayed to the care team again. As it sits, the system still is treating me as if I didn't make the requests and such, but when a human reviews and checks the messages, they advise me that I did in fact make the request for cancellation timely and the care team has not actioned this matter. I'm furious with my experience, however, I hope that they correct their problems with some input from me. There is no excuse for a company that is provisioning medical care to be unable to deliver it with the appointments to the providers, however, if that gets corrected, I hope anyone else has a better experience.