Expensive & Poor Customer Service
Expensive service that provided little value and horrible customer service. I was on a 2 year bi-monthly service contract and called to cancel after expiration. Rep. spent 20 minutes trying to convince me to postpone my account rather than cancel, then tried to keep me at a lower rate. After 20 minutes of back-and-forth he said I didn't meet my contractual obligation...that it was actually 13 services. I spent another 10 minutes reviewing contract with him, which made no mention of 13 services, only 2 years. Bottom line: Ecoshield will find every reason to keep you under contract, even outright lying. After close to 35 minutes, I was able to cancel...or that's what they said.