I book a Bosta Guest House in Inverness, Scotland
I book a Bosta Guest House in Inverness, Scotland for two nights. When we arrived at the Guest House we found that there were no curtains in the bathroom. The bathroom window was facing a busy main road. When we contacted the managing agents for the property they assured me that they will get it sorted and by 18.00 hours they could not tell me when it will get sorted. On complaining to Booking.com customer service and providing them with photo evidence they came back saying Bosta Guest house were no willing to listen. They refunded as what they called a reward they gave me 1/10 of the cost of the original book. Booking.com is there to support the businesses and not the guests