Absolutely terrible customer service…
Absolutely terrible customer service experience. My account was permanently suspended, and nobody could give me a clear explanation or a real solution. I spent time talking to an agent named Edward(fake name probably he sounded…), but all I received were scripted responses saying that the decision was automatic and could not be reversed. What’s most frustrating is being told that I cannot use my account anymore and that I am not even allowed to create a new one. It feels unfair to punish loyal users without providing specific reasons or a meaningful appeal process. Customer support showed no willingness to investigate my case further or offer any alternative. Being transferred between representatives only made the situation worse. Very disappointing experience. I expected much better communication and transparency from a company as large as eBay.