I accidentally booked the wrong date…
I accidentally booked the wrong date (which ironically ended up being the date I actually needed to stay). After a long flight from Phoenix (PHX) to Halifax (YHZ), I realized the mistake and immediately called both Booking.com, believing I had free cancellation, and the Hilton Garden Inn near YHZ. Despite explaining my situation and that I still had another two-hour drive in the early morning, neither Booking.com nor the property showed any flexibility. Booking.com later told me they had sent a refund request to the hotel, but when I spoke with the hotel manager, I was told they never received any such request. My experience was frustrating because I received conflicting information from Booking.com and the hotel, and no refund was provided. My advice: book directly through the Hilton app or the hotel’s website whenever possible rather than using a third-party booking site. It may make resolving issues much easier if something goes wrong. Lesson learned.