Simply Disapointed
I've had no issues with Hungry Root until now, but this experience is enough for me to leave a negative review. It seems like they've changed the way they handle deliveries. My groceries never arrived, and the only way to contact customer service is by text message. They responded initially last night, but I haven't heard anything since. At this point, I have no idea where my weekly groceries are or when, or if, they'll arrive. The food quality has always been good, but that doesn't help when the order never shows up. I've had to make other arrangements for meals, and there hasn't been any clear communication about reimbursement or how this situation will be resolved. Customer service can make or break a company, and unfortunately, this experience has broken my confidence in Hungry Root. For me, it's time to break from this service