Terrible customer service
Terrible customer service when something goes wrong Booked a hostel in London through Booking.com. The AC didn't work (room stayed above 30°C), we were woken at 2am by a tow truck with a sleeping receptionist, and an unexplained siren triggered a panic attack. The hotel ignored our written complaint. Booking.com's response? A £99 travel credit – not a refund, not an apology. When your booking goes wrong, they won't have your back. Book elsewhere.