Cancellations are total rip off
Canceled my booking within 24 hours and my money was not refunded. They kept the entire 190.82 as a cancellation fee. I cancelled it online and received an email stating they needed permission from the hotel. I spoke with the hotel and they had no issue with the cancellation. I waited and waited. Today I went back to the website and still saw the reservation and clicked cancel again. This time it said canceled but charged me the full amount as a cancellation fee! What a rip off