If zero rating was an option that would…
If zero rating was an option that would be my rating for Booking com. I purchased flight insurance and the day before my return flight my mother-in-law was very ill and getting hospitalized so i attempted to reschedule my flight for a few days later. I was held captive for over 1 hour by what i believe was an AI chat bot then finally offered an option to either escalate to supervisors for review or pay $270 per ticket to reschedule.I chose the pay option texting that I would be filing a complaint and it hung up on me. I called back and got a different bot. Same type of texts and delays. I asked if it was ai and it responded no I am a real agent. Again wasting so much time on my last night with my family and my mother-in-law so ill and getting no final decision so i hung up. I called China Airlines since the flight was with them. Real agent, very helpful but since insurance not with them $1200 per person to reschedule. I had to keep my original flight and leave my family and sick mother-in-law. I will never use Booking.com again.