Disappointing customer service after immediately reported booking mistake
I booked two train tickets for the Flåmsbana route through Rail.ninja after finding the service via a Google search. The booking page strongly focused on the Flåmsbana connection, and it was only after having finished the payment that I realized that I was purchasing through a third-party platform. Immediately after completing the booking, I noticed my mistake and contacted Rail.ninja. The journey was still several weeks away, and the tickets had not been used. Despite this, my request for cancellation was refused without any possibility of a refund or even a partial refund. The only option offered was Ninja Cash, which is of no practical value to me. I understand that Saver fares have restrictions. However, I find it disappointing that there is no short correction period for genuine booking mistakes reported immediately after purchase. Many online travel providers offer at least some possibility to correct an accidental booking shortly after completion. What makes this experience particularly frustrating is that I did not ask for a refund after using the tickets or shortly before travel. I contacted Rail.ninja minutes after having completed the payment and realizing the mistake, but there was no willingness to find a customer-friendly solution. My advice to future customers: be extremely careful before booking, as there appears to be no flexibility even for immediate mistakes.