I ordered a NIU KQi3 Pro (€279) from…
I ordered a NIU KQi3 Pro (€279) from the official NIU Germany store. I provided my complete address, including my room number, but NIU failed to pass the full address to DHL. As a result, the delivery failed and the scooter was returned. Since July 24th, I have received the same reply repeatedly: "Your case has been forwarded to the relevant team. Please wait 2–3 business days." and I still have no new tracking number or confirmed reshipment date. The mistake was not mine, yet I am the one suffering because of it. This experience also makes me worry about future warranty or service support. If they cannot resolve a simple delivery issue, how will they handle technical problems after purchase? I hope NIU improves its customer service. I will update this review if my issue is finally resolved