Constant crashes, no proper support, and repeated upgrades solved nothing
My experience with Gravel Host was extremely disappointing. I contacted support about serious performance problems and constant server crashes, but I received basically no useful help or proper troubleshooting. I upgraded my server multiple times, going from 10 GB to 12 GB, then 14 GB, and finally 16 GB of RAM, but the crashes continued. Even after all those upgrades, I was still constantly receiving emails telling me to upgrade again and spend more money. It felt like they were more interested in upselling me than actually fixing the issue. The crashes were frequent enough that players on the server lost progress, which made the experience frustrating for everyone. I eventually migrated the exact same server, world, and modpack to a different hosting provider, and since moving, there have been no crashes at all. Based on my experience, Gravel Host was unreliable, the customer support was absent when I needed it, and repeatedly paying for upgrades made no difference. It was genuinely a waste of money, and I would not recommend them.