Response to Anker about Anker Solix F3800+…
I currently have the Anker Solix F3800+ and I am having massive problems with one of the ports and the physical power button on the unit not turning off. Not only am I having issues with the port, I am also having issues with both the Technical Team and Management Team from Anker. I have expressed to them that there is a problem. This actually began July 13 of 2026, and has continued on with no resolve. They have had me do ridiculous amount of test. I have completed those for them, uploaded information for them, and have not been able get any assistance from either the Technical Team or the Management Team. I am at a point now, where I am wondering what I spent this money for. We had tornados here in the state of Illinois, and only one of the ports worked, even though they had swore that it was not an issue. Information regarding this has continued to be sent to them, to no avail. They do however, continue to ask you to perform the same test they have asked for, and test that have been completed, with the results being upload and emailed to them. I would suggest that prior to ordering this equipment, you definitely check the reviews. While the equipment works, the ports do not work simultaneously, and that can be a Hugh problem when you are attempting to use the power station during bad weather. I have notified them that I am leaving this review. Since Anker has said they have no information, perhaps this can assist them in finding it: Regarding the response from Anker, here we have taken your exact update regarding the live storm test and sent it directly to Anker's management team under their primary ticket (ANKER-TNL4562881950)