Lean is a 1 in a million
Lean did more for us in one 20-minute phone call than any other representative. If you all do not give her an award let alone a promotion you not only would be doing her a disservice, but you would also be hurting your company. She has great customer service you need people like her. Get her to train all new and current employees to ACTUALLY listen to the problem in lieu of just reading from a script.