Complaint Against Finder
Complaint Against Finder – Failure to Honor Advertised Reward, Failure to Respond to Customer Support Request, and Non-Functional Support Chat I am submitting this complaint regarding Finder's Rewards program and my unsuccessful attempt to resolve this matter directly with Finder. On 08th June 2026, I opened a Consumers Credit Union account through Finder's promotional offer advertising a $150 reward. After completing the promotional requirements, my reward status in Finder Rewards was marked as "Not Eligible." I believe this determination is incorrect and requested a manual review. On July 29, 2026, I contacted Finder Rewards by email, explained the situation, and requested that my eligibility be manually reviewed. As of today, I have not received any response, acknowledgment, or explanation regarding my request. I also attempted to contact Finder using the "Chat to our team" option displayed on their website. Unfortunately, this support feature still does not function. Clicking the chat option does not open a chat window or provide any way to contact a representative, leaving customers without the advertised support channel. Notably, Finder previously stated in response to an earlier BBB complaint that this issue had been fixed. However, I verified it again today, and the chat support feature remains non-functional. As a result: My reward remains marked as "Not Eligible." Finder has not responded to my customer support request. I have received no explanation regarding why I was determined to be ineligible. The advertised "Chat to our team" support option remains non-functional. I have been left without any meaningful way to resolve this issue. I have retained documentation supporting my complaint, including: proof that I opened my Consumers Credit Union account through Finder's promotional offer; screenshots showing my reward status as "Not Eligible"; a copy of my email sent to Finder on July 29, 2026 requesting a manual review; screenshots demonstrating that the "Chat to our team" feature still does not function; additional documentation demonstrating that I completed the promotional requirements. Additionally, I have found numerous public reviews from other Finder users describing similar experiences, including rewards being marked as "Not Eligible" without explanation and customer support requests going unanswered. This raises concerns that my experience may not be an isolated incident. I attempted in good faith to resolve this matter directly with Finder before submitting this complaint. Unfortunately, after waiting more than a week without any response, I have no reasonable alternative but to seek assistance through the Better Business Bureau. I respectfully request that Finder: Conduct a manual review of my reward eligibility. Provide a written explanation if they believe I do not qualify for the promotion. Correct the "Not Eligible" status if it was assigned in error. Pay the advertised $150 promotional reward if I have met all of the promotional requirements. Respond to customer inquiries within a reasonable timeframe. Repair or remove the non-functioning "Chat to our team" support option so customers can actually contact support as advertised. I appreciate BBB's attention to this matter and hope this issue can be resolved promptly, fairly, and in accordance with the terms of Finder's advertised promotion. !!!!Update — August 14, 2026: Finder publicly responded to my review on August 5 and promised a full manual review of my eligibility for the $150 Consumers Credit Union reward. Nine days later, the issue is still unresolved. I have not received the $150 reward or any clear explanation. I also followed up directly on August 10 and received no response. I am still waiting for Finder to honor its commitment and resolve this issue. UPDATE — August 23, 2026: Finder publicly responded to this review on August 5 and stated that my complaint had been “picked up and is being actioned personally” and that they would conduct a “full manual review” of my eligibility for the $150 Consumers Credit Union reward. It has now been 18 days since that response, and nothing has been resolved. My Finder account still shows the reward as “Not Eligible.” I have received no result of the promised manual review, no explanation for the denial, no response by email, and no $150 reward. I fulfilled the promotional requirements and have documentation supporting this. I have repeatedly attempted to resolve the issue directly with Finder. Finder publicly promised to review and resolve this matter. 18 days later, I am still waiting for them to honor that commitment. I will update this review again if and when Finder actually resolves the issue.