They don’t stand behind their service
I wanted to love this service because the convenience is great, but my experience has been extremely disappointing. Several clothing items were lost during my laundry order. Poplin acknowledged that the items were lost, but required me to repurchase them before considering reimbursement. Unfortunately, several of my missing items were handmade, discontinued, or purchased internationally, making that impossible. I reported the issue immediately, provided detailed descriptions and values, followed up multiple times over several weeks, and even sent a formal demand and executive escalation. Eventually, communication stopped entirely. Losing clothing can happen with any laundry service. What matters is how a company responds when it does. In my experience, the lack of meaningful communication and resolution has been far more frustrating than the original mistake. I cannot recommend this service based on how my claim was handled.