1 Star is too much.
1 Star is too much. After a purchase of a monitor in December 2024, it displayed issues immediately. After worsening over the next 10 months, I decide to contact Samsung for a repair. The repairer was fairly quick, they arrived within a few weeks. The repair itself was delayed, and communication wasn't great - whatever. Fine. After returning the unit, the fault persisted, the service person noted it on the file at the time, and they also damaged the unit upon return. Whatever. Since then, I have been continually routed to the VOC team, who refuse to reply or provide a remedy for this faulty unit. In two months they have not given me any sort of reply, despite irrefutable documented evidence that the unit is faulty. The amount of time I have had to waste on continuing to follow up on this unit for a $2,500+ product is insane. I am in utter disbelief. To add insult to injury, talking to staff on the live chat is next to impossible, as they have added a "feature" where if you don't reply within 2 minutes they just terminate the chat. Imagine working a full-time job. Stay as far away from Samsung's online store as you possibly can.