Pathetic after sales service
I purchased a Samsung refrigerator on 11 March 2022. Since 06 June 2026, the refrigerator has been facing serious issues, including abnormal compressor noise and failure of the refrigerator compartment to cool. Over the last two months, Samsung's service team has made multiple visits and repeatedly replaced major components, including the compressor, step valve, and three filter driers, along with several gas refills. I was charged ₹3,363 (₹2,537 + ₹826) for these repairs. However, the problem remained unresolved. After repeated failed repairs, Samsung's engineer finally conducted a nitrogen leak test and identified the actual fault as an internal leakage in the copper tube embedded inside the freezer cabinet, indicating a manufacturing/structural defect. This proves that the earlier replacement of expensive parts was unnecessary and that I was wrongly charged for ineffective repairs. Due to Samsung's repeated misdiagnosis and poor after-sales service, I have suffered significant financial loss, repeated inconvenience, loss of working hours, and mental harassment. Despite numerous service visits over two months, my refrigerator is still not functioning properly.