Charged for another year despite no usage – disappointing support experience
I signed up for Skillshare last year to give the service a try. Unfortunately, I ended up not using it at all during the year, which I believe Skillshare can verify from my account activity. I was not aware that my subscription would automatically renew for another full year. As soon as I noticed the renewal charge, I contacted customer support and explained the situation. I acknowledged that it was ultimately my responsibility to cancel the subscription before the renewal date, but I also explained that I had not used the service during the previous year and kindly asked whether a one-time goodwill exception could be made. The responses I received were brief and referred only to the refund policy, stating that subscription renewals are not eligible for refunds. While I understand and respect that companies need policies, I was disappointed that my individual circumstances did not appear to be taken into consideration, despite contacting support immediately after the charge and despite my account showing little to no activity during the past year. The charge may have been made in accordance with the terms, but the lack of flexibility and willingness to consider a genuine mistake has left me with a negative impression of the company. If you decide to subscribe, make sure you are fully aware that the membership renews automatically and set yourself a reminder well in advance if you do not intend to continue. Otherwise, you may end up paying for another full year of a service you no longer use.