Terrible customer support Team
**★☆☆☆☆** My experience with DJI Customer Support has been extremely disappointing. I returned my order using the official DJI return label and provided everything that was requested, including the tracking information and digital proof of drop-off. Despite this, my return has still not been resolved after several weeks. Instead of receiving meaningful updates, I continue to receive the same generic responses stating that DJI is "waiting for the logistics carrier." My case was even escalated to a Customer Care Manager, yet I still receive no concrete information, no estimated resolution date, and no real progress. I have fully cooperated throughout the entire process and have promptly provided every document requested. DJI has repeatedly confirmed that no further information is required from me, yet I am still left waiting without a solution. I understand that logistics investigations can take time, but customers should not be left waiting for weeks while receiving the same automated or generic replies over and over again. Unfortunately, based on my experience, DJI's after-sales support has been frustrating, slow, and lacking in transparency. I sincerely hope they improve their customer service and communication in the future. ----------- Order 10288286