Wow - THIS is the standard for the rest!
Wow, at age 71 this was my first ever need to contact Fender support. I had bought a new amp and then realised that what I really needed was a different model. When I put my return request in, I was contacted right away by David Lansing, Supervisor, Player Experience Representative, to help me through it. He treated me as if I actually mattered, and with a great, positive, friendly attitude, he set the process in motion, supplying me with free shipping label etc. and let me know I would be fully refunded. Trying to find my original order number, I realised to my horror that I had actually NOT bought it direct from Fender as I had the replacement, but from a big store guitar company. No problem. He still processed the refund (even though I had put wheels on it!!). Check en route as of today. THIS...is how you do first rate, professional, industry-leading customer service. I continue to be a Fender fan and customer for life (however much longer that may be...)! Well done guys. :-)