This was an awful purchase experience
This was an awful purchase experience. Firstly my purchase was cancelled without reason 3 times. Finally found out the reason, and then I needed to provide a form of ID, biometric scan of my face AND a utility bill/bank statement.. This was the most invasive and awful purchase experience. The lack of communication with the company to me was awful, and the lack of communication within the company was even worse. I would never buy from them again, which is a shame because I do really love the bag I got. But the process to buy it was horrible.