1 Star: Not Worth the Time or Money
REVE Chat has simply not been worth the time or money for us. For a software company that provides customer support solutions, they have some of the worst customer service I have experienced. If my team supported our customers at the level we have received from REVE Chat, I would have some serious staffing decisions to make. We have experienced numerous issues with the platform, including unreliable notifications, cobrowsing problems, and other functionality that has directly affected our ability to support our own customers. When we reach out for help, the response is almost always some version of “our engineers are looking into it,” followed by little to no meaningful follow-up. In our experience, there is no effective support process. We are not consistently given ticket numbers, requests for updates go unanswered, and requests to have someone contact us are often ignored. To be fair, one team member did reach out and scheduled a couple of Zoom meetings with me. Unfortunately, they did not attend the meetings they scheduled. I hate leaving negative reviews. I really do. I would much rather work directly with a company to resolve issues than publicly complain about them. But after repeated problems and repeated attempts to get meaningful support, I feel other companies should understand what they may be getting into. Software problems happen. That is not the issue. The issue is how a company responds when they do. Based on our experience, REVE Chat has consistently fallen short in both product reliability and customer support. At this point, I cannot recommend REVE Chat to any company that depends on reliable customer communication and responsive support.