Poor Quality Control and Zero Customer Support – Avoid Imprint.com
I recently ordered custom t-shirts from Imprint.com: two different size women’s shirts and one men’s shirt. After checking the initial proof, I requested a logo modification. The company did successfully apply this change to all three shirts, and the order arrived on schedule. While the men's shirt turned out perfectly fine, the women's shirts are completely unacceptable and unwearable. First, the fabric quality is incredibly disappointing—it is paper-thin and feels very cheap. More importantly, the quality control on the women's shirts was a total failure. The logo placement is entirely botched on both. The front logo was printed far too low and too far to the left. Instead of sitting naturally on the chest, it is positioned directly on the side of the breast like a misplaced pastie. What makes this experience truly terrible is the non-existent customer support. I emailed the company at their designated address on July 16th to report the quality and alignment defects, attaching clear photographs of the poor logo placement. I received no reply. I followed up again on July 20th, hoping to resolve the issue. It has been nearly three weeks, and the company has completely ghosted me. Ignoring customers who receive defective merchandise is a horrible business practice. I will be taking my custom printing business elsewhere moving forward, and I strongly recommend avoiding Imprint.com. There are plenty of competing printing companies that are happy to provide quality products and professional communication. Save yourself the headache and shop elsewhere.