**Unusable Google Play gift card and…
**Unusable Google Play gift card and refund refused** I purchased a JPY 500 Japan Google Play gift card from SEAGM. When I tried to redeem it, Google recognized the code, but after I clicked Confirm, Google displayed “We need more information to redeem your gift card.” No balance was added to my account. I followed SEAGM’s instructions and submitted the requested information to Google. Google later informed me that there was an inconsistency between my account and the information submitted and refused to assist with the redemption. The gift card remains unredeemed and unusable to me. I contacted SEAGM several times and provided the relevant information, but they only stated that the card had been activated and was valid. They refused both a refund and an exchange and directed me back to Google. I understand that digital products have refund restrictions, but I paid SEAGM for a usable Google Play gift card. After following the verification procedures requested by both SEAGM and Google, I still have no usable balance and no refund. The support replies were polite, but the actual problem was not resolved. Based on this experience, I cannot recommend purchasing Google Play gift cards from SEAGM. Order: C100636860 Support tickets: #60584 and #61276 **Update – August 7, 2026** SEAGM responded to my review and provided a purchase receipt, asking me to use it as supporting documentation with Google. I followed their instructions exactly. I contacted Google Play Support again and submitted the SEAGM receipt, the redemption error, and the gift card information. Google Support escalated the case to their specialist team for a manual review. The manual review has now been completed, and Google has confirmed that they are unable to assist with the redemption of this gift card. The card is still unredeemed, no JPY 500 balance has ever been added to my account, and I still have no usable product. I have completed every verification step requested by both SEAGM and Google. At this point I am requesting a full refund to my original payment method. I do not want a replacement card because there is no assurance that another card would be redeemable either. I will update this review again if SEAGM resolves the issue with a refund. Update – August 7, 2026 After this review, SEAGM provided me with a purchase receipt and asked me to use it with Google Support. I followed their instructions and contacted Google again. Google Support reviewed the receipt, redemption error screenshots and gift card information, and escalated my case to their specialist team for a manual review. The specialist review has now been completed. Google confirmed that they are unable to assist further with the redemption of this gift card. I then contacted SEAGM again and requested a refund. SEAGM has now explicitly refused both a refund and an exchange, even though the card remains completely unredeemed and no JPY 500 balance has ever been added to my account. Their latest response simply tells me to contact Google again, even though Google has already completed a specialist manual review and stated that they cannot assist further. I have followed every verification step requested by both SEAGM and Google, but I still have neither a usable product nor a refund. I am requesting a full refund to my original payment method.