Great - If you don't make changes.
Overall, the website was easy to use, and the final product matched exactly what we ordered. The quality of the notepads met our expectations. The reason for the 3-star rating comes down to the ordering and proofing process. After submitting our order, we requested a minor revision to the proof the same day we received it. We returned the corrected version within 24 hours and received confirmation that it had been received. From there, the process slowed considerably. It took about a week to receive the updated proof, another week before we received confirmation it had been approved, and then we were informed there were "technical issues" on their end. In total, our order of 1,000 notepads arrived about three weeks after it was placed. To their credit, communication was responsive whenever we reached out. However, we were repeatedly told the order would ship "the next day," and those estimates continued to slip over several days, which made it difficult to plan around the delivery. In the end, we're happy with the quality of the product. My recommendation is to make sure your artwork and proof are finalized before placing your order, as the process appears to move much more smoothly when no revisions are required.