75” TV UN75DU6950FXZA
We bought a 75” TV last year. Within a year the screen turned out bad, we couldn’t see it anymore. Then I contacted customer service to have it repaired. It took more than 2 months to be settled. They agreed to refund it. So I thought everything done therefore I decided to buy a new TV and just throw trash the broken one. But later it turned out that they want to come in pick up the broken TV. It seem like that they do it on the purpose although before that I asked them many time to come and check the TV. They told me they don’t need it because before that I sent them the pictures like the model the serial of the TV as well as the screen Damage. I feel very frustrated for what they did with the customers. It takes time to solve the problem and the way they solve the problem is not professional. I wouldn’t recommend anyone to use Samsung TV.