I would give this company zero stars if…
I would give this company zero stars if that were an option. As a first-time customer, I expected a basic level of quality and professionalism. Unfortunately, this was one of the worst lawn service experiences I’ve had. After the mowing was completed, grass clippings were left all over my yard, patio, and along my fence line. I had to spend my own time sweeping and cleaning my patio because it was covered in debris. There were also multiple areas of my lawn that were completely missed, making it look as though the job was rushed and incomplete. At no point before the service was I informed that grass clipping removal (bagging) was an additional charge. Had I been told upfront, I could have made an informed decision. Instead, I was left with a yard full of clippings and an incomplete mowing job. When I contacted customer service, I expected them to make the situation right. Instead, I was told I would have to wait three days for someone to return, I would still be charged the full price for the original service, I would also be charged an additional $15 for someone to come back to re-mow and bag the clippings, and they still expected me to remain committed to their required first three mowings. That is completely unacceptable considering the original service was not completed properly. I expect to pay for quality work, but I should not have to pay extra to have an incomplete job corrected. I will be filing a complaint with the Better Business Bureau, contacting management, and sharing my experience through additional review platforms so other potential customers know what to expect. I cannot recommend this company based on my experience.