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Elizabeth Irlanda

澳大利亚

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1 条评价

Okuracookware

Poor customer service, pan damaged on arrival

Poor customer service. Pan arrived damaged with deep scratch inside. Took so long to arrived. Poor packaging to prevent damage of pan set. No protection of protruding pan screw. Tried to reach out to customer service but no reply or acknowledgement. I don't mind paying for the product but if it's damaged it should be replaced. They offer 25 year warranty but can not even resolve damaged product on arrival. Scam site. Beware. Though I received my order, I don't think they are trustworthy.

2026-08-07