Misleading Dashboard Bug Led to Account Freeze & Unfair Support Denial
I am writing this review to express my extreme frustration with Earn2Trade's system reliability and customer support regarding my evaluation account (TCP50 - ID: FALDA442911827301). I entered a trade with 25 contracts based on a low-risk strategy. After the trade, my dashboard failed to update or reflect any rule breach properly. Instead, it continued to display my account status as "Active" and "In Progress" with a positive green indicator, showing my remaining balance at $49,944.45 and all rule metrics as valid. Believing my account was fully operational based on the official system data, I continued trading in good faith. Only later was I informed that my account had actually failed, despite the dashboard actively misleading me into believing everything was normal. When I reached out to customer support with full video recordings and screenshots proving this clear technical bug, the support agent explicitly admitted that the dashboard display was a technical error on their side. However, despite acknowledging their system's failure, they refused to issue a Free Reset or restore the active subscription period I had already paid for. Instead, they demand that I either pay additional reset fees or wait for the next billing cycle to pay again. It is completely unfair to force a paying customer to bear the financial cost of a company's technical glitch. I expect management to review this case, take responsibility for their dashboard bug, and provide an immediate Free Reset to restore my paid evaluation period fairly.