I never expected a simple refund…
I never expected a simple refund correction to take over three months. After refinancing my daughter's student loan from College Ave to SoFi, College Ave received an overpayment and was supposed to return $1,179.02. Three months later, that money is still missing. I've spent more than six hours on the phone, sent countless emails, and followed every instruction provided. The result? No answers, no accountability, and no resolution. Every representative seems willing to acknowledge the issue exists, but no one is willing or able to take ownership and actually fix it. It's incredibly frustrating that in an era when money can move electronically in seconds, neither company can tell me where my funds are or return them to my account. The customer service experience has been unacceptable, and the lack of urgency regarding a customer's money is deeply concerning. I would strongly encourage anyone considering doing business with College Ave to understand how difficult it can be to get help when something goes wrong.