Custom Offsets has become just another…
Custom Offsets has become just another internet-based sales company. Although the sales associates claim to be knowledgeable, my experience was very disappointing. I ordered a wheel-and-tire package, but the tires had different tread patterns, and the wheels arrived with the wrong offset in February 2026. By August, the issue still had not been resolved. During my recorded conversations with customer service, I felt that the specialist repeatedly provided misleading information simply to dismiss my concerns. The TPMS sensors were also installed incorrectly, causing the vehicle to communicate with them only intermittently. The specialist sent me two replacement sensors but required me to pay for the other two. I was never informed that a special scan tool was needed to program them, and Custom Offsets would only authorize $30 per wheel for the replacement service. Based on this experience, I cannot recommend Custom Offsets. Be very careful and make sure you fully understand their policies before placing an order.