I purchased this item
I purchased an item from Eullair and contacted customer service because I wanted to return it. I was told that I would have to pay the international return shipping and customs costs myself, and that the return process could take more than a month. I explained that the item was not suitable for the installation method I intended to use. Instead of helping me with a straightforward return, customer service suggested that I keep it, resell it, or give it to family or friends. I find this extremely frustrating, especially because I have had much smoother and more efficient return experiences with other hair companies, such as Luvme. I understand that international returns can be complicated, but the overall experience and customer service response have been disappointing. Unfortunately, based on this experience, I will not be purchasing from Eullair again.