Production issues
I ordered a custom fit, when my dress came it wouldn't go on me because I couldn't get my 28" waist passed my 33" bust. The zipper was to short and did not come down to my waist so the dress could go on. I contacted jjhouse and they did not want to help me. I pressed the issue showing photos ect. They offered me 30% back to take my dress to get it altered... It will cost me more than $30 to alter it. I wanted my dress remade with a proper sized zipper that goes to my waist but they refused. Instead I agreed to 50% back as they were not going to do anything other than that to resolve the issue. I'm still left with a dress I can't fit in and I have a wedding to attend this coming weekend. I've searched everywhere and noone will alter my dress for $53 so I have to go out and buy a new dress and now have this dress that's not wearable. I will never shop at this store again, in fact the whole experience has been so off putting that I will not be buying clothing online ever again. If I can't go to the store to try it on, I'm not shopping there. I'm not the only person that has had issues with the waist not fitting over the bust due to the zipper being too short. I do not recommend buying from this store, nothing but headaches with them!