Spot Pet Insurance is helpful!
I called Customer Service several times, and the customer service rep was helpful in figuring out the answer to my question. They covered things that I didn't think would be covered by my policy. It took a little bit of effort for me to submit all the info they required, but once that was done the process moved relatively quickly. Only issue was that the website didn't show updates to what was happening with my claim right away, but I was able to call Customer Service and they verified where we were in the process.