Everything I said multiple times was completely dismissed and ignored
I feel like the agent that was assigned my concern via chat didn't even read anything I wrote/said. His "resolution" was what I had already done and in multiple ways and since the numbers weren't calculated correctly to my understanding so I was asking for the correct path or resource I could access to confirm the amounts I am referring to. What drives me most crazy is that I was a CSR and earned the title of CSR3. I understand everyone has their own ways and people learn new skills daily but they completely dismissed my concern and literally gave me the steps I've ALREADY done without success and repeatedly told them I had done exactly what they were telling me to do which is why I was reaching out for assistance in the first place. I still have no answer so yeah I'm not very happy.