Oura won’t help when their own hardware fails
I paid $500 for my Oura Ring, and it stopped working while it was still relatively new — my warranty had only just lapsed in May. When I reached out to support, I was told the ring had a confirmed hardware failure, but because I was just outside the coverage window, my only options were: A $100 discount toward a brand-new ring (later "escalated" to $200)A "like-new" refurbished replacement for $89 plus shipping and tax, backed by only a 90-day warrantySo after already spending $500 on a ring that failed on its own, my choices were to spend another $300+ on a new one, or gamble on a used unit that could break again right after the 90 days are up — putting me right back in this exact position. This was the first issue I've ever had with the product, and there was no real path to a fair resolution — no full replacement, no meaningful discount, nothing that treated a legitimate hardware failure like the company's problem rather than mine. Being offered a few months of free membership as a consolation didn't come close to making up for a $500 device that simply stopped working. For a product in this price range, I expected better quality and a company that stands behind it when something breaks through no fault of the customer. I can't recommend Oura until their approach to hardware failures and warranty edge cases actually reflects the price people are paying.