Lack of communication and violation of return policy
I order two products, which then turned into 3 (for a total of 11 products as there are 3 bottles in each), which then some how ended up with 4 charges. I immediately emailed them back, and was told by the AI secretary (it says it's an AI secretary) that the product was already shipped and that once I received it, they could return it. Packages arrived, one broken, which spilled all over the other packages, and smelled horrible. I immediately emailed and asked for a replacement and sent them a picture. No response. Followed up again, No response. Sent another set of emails, with no responses. The website has no phone number, and no chat feature. Since then I have received multiple emails about discounts, (which I responded to again asking for a refund) with no response. I gave full warning of contacting my CC, and still no response!