Great Cooling products, but room for improvement on Silks
First, Louela was very helpful and responsive. Excellent customer service. She was incredibly professional, kind, warm, and cared. Five stars and a round of applause for her. I placed a large order but asked for the shipment to be delayed slightly. I was headed out of the country for several weeks and was worried it would arrive when I was gone. Overwhelmingly the negative reviews for the company all revolve around shipping so I was very worried. But Louela confirmed that they could delay the shipment. About three days before the end of my trip, I asked for the shipment to be processed. I was told it would be sent in 4-7 days and I would receive an update. At this time, I noticed that my shipping address was incorrect. I was able to correct it on my end, but the whole 7 days went by with no update on the shipment being shipped or a tracking number, just that it was being processed. On day 9 I received an email that it was ready for pick-up. So I never received a tracking number, just that it was ready. Product Quality I have to say, the Aeris cooling fabric is amazing. It definitely exceeds my expectations and it wonderful. In Europe where AC is rare, it has helped me sleep better. I've used the product about a week, and I would and have recommended it. The material is just as advertised, cool to the touch, and makes you want to snuggle right into it. The 23 Momme Mulberry Silk was not as nice as I was expecting. I have another silk bonnet and it's fabric is more soft and comfortable. The drawstrings on the back of the Dore & Rose bonnet are much more user friendly and make the bonnet easy to adjust. The 23 Momme Mulberry Silk mask is nice, but I would recommend one big product improvement, adjust the eyespace. Allow for eyes to be open while wearing the mask. Because now, it squeezes everything in tight and doesn't completely black out the light. So this was a bit of a disappointment for me. All in all, impressed with the cooling bedding. Will keep an eye open for future products but definitely notice there are a lot of sales.