Horrible customer service
I placed an order on a mini sander expecting a reasonable shipping lead time to help with finishing a project on a tight deadline. After waiting over two weeks for a shipping confirmation, I reached out to figure out the lead time on my order. They state on their website that orders typically ship within two business days, so the delay seemed unusual. I reached out via email 4 different times and received no response. I called and left a message several times with no return calls. Unfortunately, the due date for my project has already passed, and I am still waiting to find out about my shipment, nearly 4 weeks later. This is unacceptable. I can understand a delay in shipment, but I expect a response from customer service giving me an idea for what to expect. Will not be working with them again.