Your policies are strange
Your policies are strange; they prioritize protecting the seller over the customer. I did not like this, so I decided to avoid buying unless there is something truly unique. Additionally, most of the sellers are scammers—they sell items that cost less than $2 on AliExpress, and it is obvious from the packaging that they come from AliExpress. I have been buying from AliExpress for 10 years or more, spending no less than $10,000 annually, so I recognize all their products at first glance. You might be surprised, but often when I browse AliExpress, I cannot find anything new to buy because I have already bought almost everything they offer 🫠. So I started looking for other platforms, and my son invited me to use your app. The beginning was good, but later I ran into a problem, and the app refused to even let me submit a support request. I asked my son, and he told me he has the same issue—they cannot help him under the guise of "buyer and seller protection." Therefore, I decided to avoid buying from you. With all due respect, you need to improve your operations. Recruit people in different countries, give them a fixed salary, and help them get wholesale pallets of goods at low prices to revive the app. Many people feel disappointed and do not trust the sellers. There are many scammers, and the victims are often people over 50 like me. Thank God I have my son to guide me, but others end up buying a $2 item for £8 without knowing, while sellers display fake Amazon prices for similar products. You are heading toward a downfall, especially with TikTok entering the live-selling space in the exact same format as your platform.