Awful experience with MEC/360training
I used MEC (which is now 360training) for another licensing course recently and had a good experience, so I had no problem using them again. Big mistake. I purchased their 3-hour Pennsylvania mortgage licensing course and the new 360training course platform is TERRIBLE. I was getting logged out, forced to rewatch videos I had already completed, and dealing with timers that didn't match the length of the videos. One case study had a 5-minute timer even though I finished reading it in about a minute. I couldn't move forward until the timer ran out, but while I was sitting there waiting, the system logged me out for inactivity. Seriously? I reported all of this on Friday and was told support would contact me within 24 business hours. I stopped taking the course because I assumed they would fix the problems. By the end of Monday, I still hadn't heard from anyone. On Tuesday, I tried the course again, had the same problems, and finally asked for a refund. I was promised a callback within two hours. Nobody called. I followed up in writing and called again, spending about an hour on the phone trying to get this resolved. Instead of actually resolving anything, they closed my support tickets without answering my questions or even giving me a clear answer about my refund. The most frustrating part is that I gave them a chance to fix the technical problems instead of immediately demanding my money back, and then that delay was used against me when I requested a refund. As of today, the course STILL has the same problems, and I've received no meaningful response about the technical issues. If you're a mortgage professional trying to complete licensing requirements on a deadline, I would stay away from MEC/360training. A 3-hour course shouldn't turn into hours of fighting with a broken platform followed by even more hours fighting with customer service. I'll be taking my business somewhere else.