Very disappointing experience
Very disappointing experience, especially for anyone with mobility limitations We purchased ResortPasses for Hilton Waikoloa Village and unfortunately spent less than half our visit actually enjoying the amenities due to poor signage, lack of staff, and accessibility issues. We arrived around 11:00 and spent nearly an hour walking around the enormous property trying to figure out where to get wristbands, with no staff available to help. By the time we reached the lazy river, our friend with significant mobility limitations had become overheated and we had to arrange a golf cart to get her back across the property. When we eventually found where to get wristbands, staff refused to let me pick hers up for her, forcing her to make another trip across the resort. Yet when she arrived separately with her partner, no one even checked their reservation before handing them wristbands. Between trying to navigate the property, find assistance, get wristbands and towels, and allow our friend time to recover, it was nearly 4:00 by the time we made it to the other pool—and the slide our kids were excited about closed about 45 minutes later. For the price of the passes, this was incredibly disappointing. I would especially caution anyone considering this ResortPass with an elderly guest or someone with mobility limitations. The property is enormous, the process for day guests was poorly organized, and accessibility support was extremely lacking.