Scam Dishonest
Scam! £99 hidden fees!! I applied for a UK ETA and their payment page stated £20 + service fee, which I’d assumed would be percentage of the £20 (i.e creditcard fee). They had hidden the service fee from the page (makes sense because it was £99). Website states 24/7 assistance but their phone number only leads to “this line is not staffed and doesn’t accept phone calls”. They have designed their page to appear like a legitimate UK government website. But their business is actually based in Canada. I have requested a refund, and before you say there is no record of my account please refer to ticket “TID-UK-CF95DRB5”. Avoid this company altogether! 14th August You mention making it right, but have written back to me 13th August directly stating “ We understand your concern, but unfortunately, we are unable to cancel or refund the application at this stage.”