Medication Refill Delayed 13 Days without customer service response
I paid for 6 months of medication upfront, and my first shipment arrived on time. However, after the refill, it has now been 13 days and my medication still has not shipped. I have repeatedly contacted you through messages, but I have not received a response from an actual person. Instead, I keep receiving the same AI-generated response saying that my medication has been approved and is getting ready to ship. That information is clearly not accurate because nothing has actually moved forward, and I still do not have my medication. I have now been without my medication for almost two weeks, despite paying for a 6-month subscription upfront. I need someone from your actual customer service team to look into this personally and explain: * What exactly caused the delay? * Where is the mistake or issue? * What is the current status of my medication? * When will it actually be shipped? * When should I realistically expect to receive it?