I’m extremely disappointed with how WMP…handled expedited shipping
I’m extremely disappointed with how WMP handled my first experience ordering from them. I placed my order Friday evening and paid extra for expedited shipping. I completely understand that WMP does not process orders over the weekend. That isn’t my issue. The problem is what happened Monday. After I contacted customer service about the shipping, I was specifically told that my order “was shipped out today” and that the package had already been “handed over to the carrier,” so nothing could be done about the shipping speed. Except FedEx tracking told a completely different story. The shipping label was created Monday at 2:49 PM, and FedEx continued to show only “Shipment information sent to FedEx” and “Label created.” FedEx also stated that they would provide a delivery date once they actually received the package. I responded to WMP Monday night pointing this out. Now, nearly a full day later, the tracking still has not changed. No FedEx acceptance scan. No movement. No estimated delivery date. Nothing indicating that FedEx ever received the package. There is a big difference between creating a shipping label and actually handing a package to FedEx. What makes this more frustrating is that WMP specifically used the claim that the package had already been handed over to FedEx as the reason nothing could be done. Based on the tracking information, that statement simply does not line up with what FedEx is reporting. I was offered 30% off a future purchase, but that completely misses the point. I shouldn’t have to ask a company to make a situation right after paying extra for a service I clearly did not receive as expected. At this point, I’m not looking for a discount or asking for a refund. The company had the opportunity to recognize the issue and handle it appropriately on its own. I will not order from WMP again, and based on this experience, I cannot recommend them to anyone else. Customer service isn’t just about responding to an email. It’s about giving customers accurate information and taking ownership when something goes wrong.