Lack of Customer Care
I've had this subscription for a while and kept forgetting to cancel it. It kept auto-renewing without alerting me. It renews for a whole year at a time. When I first signed up it was $99/year. The renewal came to about $200 dollars this last time. I never got an alert that the price was being updated. The latest membership renewed August 6, 2026. I didn't realize until August 10, 2026. I tried to get a refund and their AI bot kept telling me it wasn't in their policy to issue refunds, even though it had only been a few days since the renewal took effect. My case got escalated up the chain and I just got the case manager sending me their legal notices on how their policy works. There was little compassion or concern to actually try and help me. Even Amazon has better customer service than this. And the service is not really worth it considering you can get better courses on YouTube for free or buy courses directly from the creator/support them on Patreon or Youtube. I really would not recommend this company because they don't feel like they prioritize customer care or satisfaction.