Customer service issued, transaction went thru but didnt ship my order more than a week.
I placed an $879.64 order with Transparent Labs on August 3 and received an order confirmation, but I still have not received any shipping confirmation or tracking information. It has now been eight days, and I have contacted customer service three times and also tried calling multiple times. Unfortunately, I have not received any response or meaningful update about the status of my order. For such a large purchase, I expected much better communication and customer service. At this point, I am very disappointed and just want a clear shipping update or a full refund.